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Up to 99€ 7€
ironhandrecords allows up to 10 days upon delivery of order to report any defective, damaged, or missing product(s) for support in resolution. Any requests after 10 days of delivery will be denied.
- YOU MUST CONTACT US TO REQUEST RETURN AUTHORIZATION.
- Please contact us through our contact page to request a return authorization and instructions for your return. If the error is on our part we will certainly make it right.
- Please note we do not refund your initial shipping fees, and return shipping costs are your responsibility. We will inspect your return before issuing any refund/exchange. Orders that shipped free will have the shipping charges deducted from the order total before refund is processed.
- If the conditions we set (will be included when you request return authorization), ironhandrecords reserves the right to refuse the return.